Layershift came highly recommended by one of our design agencies last year. Like any new relationship we treaded very carefully at first, asking for several quotes over a long period, and after some time we decided to opt for a managed dedicated server for some blogs and micro-sites. Very quickly we unexpectedly had to host a new subscription-based shopping site on the server - as ever there were technical questions which were beyond us, but Layershift were always quick and professional to respond to our questions and to get everything running smoothly for us.Simon Watson
Web Design & Development - King of Shaves Company Ltd
In a world where web hosting companies seem to be solely focussed on attracting as many clients as possible and offering pretty basic (at best) customer service, Layershift excel in being able to provide truly personable and fast customer service. When your business is your web site, like it is for us, knowing there are true experts on hand 24/7 to help when things go wrong is priceless. I have recommended Layershift so many times and will continue to do so.Robert Matthams (Shell Young Entrepreneur of the Year)
Founder & CEO - Shiply
We moved from Fasthosts as we needed good Customer Service and they weren't delivering. As a web design company we don't want to worry about any hosting problems. We need a managed server from a UK provider with a high level of expertise including fast, reliable support from people who know what they are talking about - Layershift provide the complete solution. Over a year hosting with them without any downtime at all.
Managing Director - Den Creative Ltd
Layershift is our most trusted supplier for one reason - reliability and going the extra mile. They are always there and respond in a considered and pro active way to every request whether its at 3am or 3pm, Sunday or Tuesday. I wouldn't hesitate to recommend them to anyone.Rob Smith
Strategy Director - Blueleaf
Since discovering Layershift through hosting forum recommendations I've been massively impressed with their always prompt, professional & pro-active customer support. I've hosted with Layershift since 2007. Prior to this date I'd used various hosts and ended up migrating my client sites each time at considerable time and expense mainly due to platform instability & poor customer support. During the honeymoon period with previous hosts things were typically fine and then over time the service deteriorated though not with Layershift who have consistently over-delivered these past 5 years and so I've built up my own hosting business as well as recommended a number of colleagues who are now enjoying the same level of professionalism.
We now have several highly stable and powerful Linux VPS servers in place that meet our needs for both staging and production environments for a multitude of Content Management Systems, custom applications and mobile websites.
Layershift have engineers at their data centre and in the past 5 years there has been one occasion when we've had a hardware failure and the faulty unit was physically replaced and the server running optimally again within 30 minutes.
I know Layershift have got mine and my clients' backs as I grow my business. I only have 2 thumbs though if I had a third I'd put that up for them too. Thanks again.
Director - Hex Collective Ltd
I would just like to express my gratitude and say a big thank you for all your efforts on the transfer of our domains from UKFast. The transfer was very smooth and all issues were resolved during the process. The users have reported no errors and no loss of service so it is a success.Bruce Tomalin
Web Developer - Excel Publishing Ltd
Layershift was recommended to us a few years ago when we were looking for fast, reliable servers and infrastructure and top rate support, and they have more than lived up to that reputation. Their engineers are knowledgeable, efficient and very helpful, and often go way beyond the call of duty to help us. It's hugely reassuring to be able to leave our server management in such expert hands, and Layershift's consistently exceptional service means we can rely on them with complete confidence.Gary Baker
Founder & CEO - Swagger & Swoon
We design, develop and manage websites for a number of high profile clients, whose web presences are crucial to their business. With Layershift we can be confident that we have the resources to host all types of websites for them. We originally started on a shared server and upgraded to our own dedicated server to give us more capacity. Layershift's managed hosting option lets us concentrate on the things we are good at without having to worry about our servers, maintenance, upgrades, firewalls, etc.
We've found Layershift to be very responsive compared to other web hosts, with technicians often going the extra mile to install the software required so that we can meet our clients' needs.
Director of Digital Services - Design by Distraction Ltd
Average support ticket rating (via Nicereply):
9.7 / 10
Absolutely excellent service thank you so much.10th May 2013
Thorough and detailed response, thank you.09th May 2013
Straight to the point. Personal touch. Nice.07th May 2013
Quick and helpful. As ever. Thanks.07th May 2013
Brilliant and very helpful. Guided me through the problem and I'm a complete novice. Thank you!05th May 2013
Very helpful and prompt. Thanks very much!04th May 2013
Super speedy response - thanks!03rd May 2013
Very impressed by the responses! Yet again, clear and helpful.24th April 2013
Excellent as ever, thank you!16th April 2013
Outstanding service, over and above the expected.12th April 2013
Thanks. Good resolution and as always very helpful and prompt.12th April 2013
So good to get helpful clear explanation to solving technical issues.12th April 2013
Thank you for a prompt response.09th April 2013
As per usual, Layershift support is amazing. Very prompt and concise. Thank you!04th April 2013
Wow! Super quick and solved the error immediately.04th April 2013
Really fast response and fix. Excellent.26th March 2013
Many thanks for the prompt reply as always.25th March 2013
Spot on advice, prompt reply.20th March 2013
Excellent service from the Layershift staff as usual.20th March 2013
As always fast and high-value answer!19th March 2013
Great response and it was nice to speak to someone who didn't use business speak! Appreciate the personal service :)15th March 2013
Awesome support, as always.15th March 2013
Was dealing with 1&1 yesterday and it put things into perspective. They are rubbish. You guys rock!15th March 2013
Problems are few and far between, however when they do occur there's always a prompt fix from Layershift support.13th March 2013
It's got to be hard to find any other company that could possibly offer so very much support. The only thing missing is a cape!11th March 2013
Always super speedy and concise with feedback. Very happy, as always!07th March 2013
Very quick. Sorted the problem no matter how late it was, great job as usual!04th March 2013
Exceptional as always!02nd March 2013
Great service as usual - prompt, useful and informative.25th February 2013
Almost too efficient for words... almost!21st February 2013
A brilliant reply that saved me a lot of work. Give this man a pay rise!13th February 2013
As usual, very fast, accurate and informative feedback that quickly helped me solve my problem.13th February 2013
Smart, very good and kind.11th February 2013
Thanks! Love Layershift support for always being there for me.06th February 2013
Super quick response and remedy!05th February 2013
Very prompt and thank you for the information.04th February 2013
Thanks for your help, you guys are great!29th January 2013
Gone above and beyond helpfulness thank you! I know nothing about IT and you have held my hand through a very difficult period.28th January 2013
Prompt installation of available Perl modules and further advice given.25th January 2013
Thanks for the speedy and helpful support.22nd January 2013
Extremely fast reply for this time of night.16th January 2013
Quick response and comprehensive reply. Very helpful.08th January 2013
Great service with a quick response. Thanks for doing those tricky jobs for me.05th January 2013
Great service prompt accurate and resolved the issue immediately. Thanks!03rd January 2013
Good to know when help is needed its there, even on the Sunday after Christmas!30th December 2012
Very helpful and fast, thank you.20th December 2012
Super fast reply and action taken. Thanks!15th December 2012
Speedy response and worked perfectly.10th December 2012
A million thanks, you saved me! And promptly.25th November 2012
Problem sorted within 15mins. I'm very impressed with your entire support set-up.20th November 2012
Once again excellent service, answered my question in-depth.18th November 2012
Brilliant as always - thanks so much. All OK and upgraded successfully.11th November 2012
Superb as always, problem fixed promptly and helpful advice given. :)05th November 2012
I can't believe the speed of the response. I had no idea that support could be as good as I the support I have experienced at Layershift.04th November 2012
Really, really fast replies to my queries with helpful solutions.02nd November 2012
Premium class service as usual - thank you.29th October 2012
Awesome prompt response on a Saturday morning!27th October 2012
I only ever receive quality replies, which is why I use Layershift.26th October 2012
Promp, positive and helpful. Thanks12th October 2012
Another quick response and very helpful, thanks guys.11th October 2012
Very quick response and exactly what I asked, thanks :)06th October 2012
This is absolutely top service. I love it and feel safe with you guess! THANKS!03rd October 2012
First class helpful support at double quick speed - thank you!01st October 2012
Very helpful with multiple queries over the last couple of weeks. Excellent response time, explains the problem, and fixes it very quickly.26th September 2012
Not just met my expectations but exceeded them! Many thanks.25th September 2012
This email clarified what I was required to do exactly, making it very simple.25th September 2012
Fantasticly fast reply, on a Sunday. Even with the F1 on!23rd September 2012
Thanks Dan for a quick reply which solved my problem with a couple of clicks in Plesk :)21st September 2012
Really clear, helpful, and fast response. Much appreciated!21st September 2012
Very prompt response, thank you for keeping me updated.12th September 2012
Incredibly helpful and informative as always. Prompt response, thank you.12th September 2012
Handled potentially tricky question with very good answer :)07th September 2012
As per usual, Layershift support are spot-on, very quick to respond and very helpful. Thanks!04th September 2012
Amazing! Love the proactive protection. Good to know you guys have got our back!31st August 2012
I love the fast response - thanks!17th August 2012
Super quick and solid support. Very much appreciated!14th August 2012
Very efficient and helpful service. Thank you!13th August 2012
Already so much happier with Layershift support than any other company I've worked with.12th August 2012
Thank you for helping on a Saturday evening!05th August 2012
Thank you - all staff have been very helpful throughout purchase and setup of our new VPS.04th August 2012
Very helpful and amended my sites domain records for me. Thank you!21st July 2012
Helpful, quick response - and exactly what we wanted to hear. Thanks!17th July 2012
Excellent - the help I needed was provided in a concise manner and without lengthy delays.12th July 2012
Thanks very helpful and setting this up correctly.12th July 2012
Perfect as always - you guys maintain the excellent standard I'm used to.11th July 2012
As ever, fixed issue almost immediately and answered my queries. Thanks!06th July 2012
Absolutely superb - first class.03rd July 2012
Answered all of my questions and more, very friendly and clear on her advice. As always, great service from Layershift!29th June 2012
As usual, support is prompt, efficient and resolves my problems28th June 2012
Fast, efficient, effective - 10/10 as usual - thanks.27th June 2012
Quick response, very helpful and fixed the problem straight away.24th June 2012
The reply was very useful and so is every reply I ever get from support. Thanks!22nd June 2012
Superb, rapid response and problem sorted immediately. Also, helpful advice given. As always, superb technical support!18th June 2012
Excellently helpful as always13th June 2012
Brilliant and informative response as usual. 10/10, would read again.12th June 2012
Top notch support, as usual. Very prompt, work completed without any problems.11th June 2012
Excellent response, clear and precise and went and fixed the issue without being asked, brilliant.08th June 2012
As always service was swift and concise, excellent.31st May 2012
Very quick and efficient, great service as always!30th May 2012
I am always pleasantly surprised by the speed and level of service of your guys. Wish all customer service could be like this.26th May 2012
Quick & helpful as always.25th May 2012
Helpful as always, thanks.23rd May 2012
Outstanding, answered my question without even asking!19th May 2012
As always your customer service is impeccable.18th May 2012
Excellent pre-sales support so far. Have been very valuable and once I switch I will definitely come to Layershift!18th May 2012
Excellent & informative replies to multiple queries.17th May 2012
Really quick response, again! You guys are great.17th May 2012
Once again, you provided first class support! Thank you very much.17th May 2012
I've got to say I think you are all stars and very helpful. Not sure what I would do without you guys!17th May 2012
Very prompt and helpful. Thanks!17th May 2012
You guys are the best. Thanks for being there!16th May 2012
Excellent - solved the problem quickly and efficiently.15th May 2012
Always ahead of the game.15th May 2012
We inherited our relationship with Layershift after buying out another company and have been amazed at the level of service we have received. The support provided during what was a very hectic period for us was nothing short of exceptional. Our queries have always been picked up promptly and dealt with diligently. Working with Layershift has been breath of fresh air compared to the many other providers we have worked with previously.Tim Jarrett
MD - Jarrett & Lam Consulting
I chose Layershift because I offer 24x7 service and need total support 24x7, in the knowledge that I am only as good as the support that I receive. I just wanted to thank you for the support that I have received to date, and I want to acknowledge the professional support and assistance that I have received recently.
A brilliant experience and confirmation of why I have chosen your good selves to host my services.
I've used many different hosting companies, but none compare to Layershift. Great product, great price and as a managed service it takes all the hassle out of hosting.
The technical support guys have been amazing, I've never experienced service like this and I rely on these guys to make my business run smoothly. First class all round, and I look forward to many years of doing business with them.
Owner - Warren Media
Apart from the usual teething problems, it's all gone really well and we would like to say a big thank you to you and the tech support guys who are brilliant.
The servers seem to be much faster and it's very re-assuring to know you're on hand to help.
Victor and the rest of the team always provide the best service whenever I put in a support request. Fast, efficient, and done properly.
Layershift offer by far the best support of any hosts I have used, which is why I always recommend them to clients. Thanks guys.
Web Developer - iamdash
Quite brilliant - thank you so much for simplifying a process that looked complex and in fact was very easy. Thank you for pointing me in the right direction - not sure what I would do without your support.
Your support and service is the tops!
Founder - in-syte
I have been a Layershift customer for over 6 years. During this time they've never let me down and I have come to learn that their fine staff are pretty darn smart. It's refreshing to communicate with a tech support staff that really understands computers.
Computers will always have issues, but in those rare instances their response has been quick and more importantly complete.
Owner - Walden Pond Design
I have used Layershift for our business hosting since 2008. I find their service reliable, their prices competitive and their support excellent.
I use a number of hosting services for various projects but have found none compare to the quality I receive from Layershift which is the reason I continue to use them day after day for my core business operations.
Director - Bludelta
Ioan Nistor is always a helpful chap! As are the team, everyone I have ever interacted with has always been of top level in professionalism and assistance.
I hold this company in high regard due to the exceptional service I always receive!
Director - Bluewave Design
You know when you are dealing with a well run company, and these people are as good as it gets. Well priced, helpful, highly skilled and really available 24/7/365.
We chose their fully managed service which turned out to be a wise decision. We have made extensive use of their tech support team who have helped us on many occasions where others had drawn a blank.
Director - Photograher London