Testimonials

Customer Feedback

Support Feedback

Average support ticket rating (via Nicereply):

9.7 / 10

Customer comments:

Absolutely excellent service thank you so much.

10th May 2013

Thorough and detailed response, thank you.

09th May 2013

Straight to the point. Personal touch. Nice.

07th May 2013

Quick and helpful. As ever. Thanks.

07th May 2013

Brilliant and very helpful. Guided me through the problem and I'm a complete novice. Thank you!

05th May 2013

Very helpful and prompt. Thanks very much!

04th May 2013

Super speedy response - thanks!

03rd May 2013

Very impressed by the responses! Yet again, clear and helpful.

24th April 2013

Excellent as ever, thank you!

16th April 2013

Outstanding service, over and above the expected.

12th April 2013

Thanks. Good resolution and as always very helpful and prompt.

12th April 2013

So good to get helpful clear explanation to solving technical issues.

12th April 2013

Thank you for a prompt response.

09th April 2013

As per usual, Layershift support is amazing. Very prompt and concise. Thank you!

04th April 2013

Wow! Super quick and solved the error immediately.

04th April 2013

Really fast response and fix. Excellent.

26th March 2013

Many thanks for the prompt reply as always.

25th March 2013

Spot on advice, prompt reply.

20th March 2013

Excellent service from the Layershift staff as usual.

20th March 2013

As always fast and high-value answer!

19th March 2013

Great response and it was nice to speak to someone who didn't use business speak! Appreciate the personal service :)

15th March 2013

Awesome support, as always.

15th March 2013

Was dealing with 1&1 yesterday and it put things into perspective. They are rubbish. You guys rock!

15th March 2013

Problems are few and far between, however when they do occur there's always a prompt fix from Layershift support.

13th March 2013

It's got to be hard to find any other company that could possibly offer so very much support. The only thing missing is a cape!

11th March 2013

Always super speedy and concise with feedback. Very happy, as always!

07th March 2013

Very quick. Sorted the problem no matter how late it was, great job as usual!

04th March 2013

Exceptional as always!

02nd March 2013

Great service as usual - prompt, useful and informative.

25th February 2013

Almost too efficient for words... almost!

21st February 2013

A brilliant reply that saved me a lot of work. Give this man a pay rise!

13th February 2013

As usual, very fast, accurate and informative feedback that quickly helped me solve my problem.

13th February 2013

Smart, very good and kind.

11th February 2013

Thanks! Love Layershift support for always being there for me.

06th February 2013

Super quick response and remedy!

05th February 2013

Very prompt and thank you for the information.

04th February 2013

Thanks for your help, you guys are great!

29th January 2013

Gone above and beyond helpfulness thank you! I know nothing about IT and you have held my hand through a very difficult period.

28th January 2013

Prompt installation of available Perl modules and further advice given.

25th January 2013

Thanks for the speedy and helpful support.

22nd January 2013

Extremely fast reply for this time of night.

16th January 2013

Quick response and comprehensive reply. Very helpful.

08th January 2013

Great service with a quick response. Thanks for doing those tricky jobs for me.

05th January 2013

Great service prompt accurate and resolved the issue immediately. Thanks!

03rd January 2013

Good to know when help is needed its there, even on the Sunday after Christmas!

30th December 2012

Very helpful and fast, thank you.

20th December 2012

Super fast reply and action taken. Thanks!

15th December 2012

Speedy response and worked perfectly.

10th December 2012

A million thanks, you saved me! And promptly.

25th November 2012

Problem sorted within 15mins. I'm very impressed with your entire support set-up.

20th November 2012

Once again excellent service, answered my question in-depth.

18th November 2012

Brilliant as always - thanks so much. All OK and upgraded successfully.

11th November 2012

Superb as always, problem fixed promptly and helpful advice given. :)

05th November 2012

I can't believe the speed of the response. I had no idea that support could be as good as I the support I have experienced at Layershift.

04th November 2012

Really, really fast replies to my queries with helpful solutions.

02nd November 2012

Premium class service as usual - thank you.

29th October 2012

Awesome prompt response on a Saturday morning!

27th October 2012

I only ever receive quality replies, which is why I use Layershift.

26th October 2012

Promp, positive and helpful. Thanks

12th October 2012

Another quick response and very helpful, thanks guys.

11th October 2012

Very quick response and exactly what I asked, thanks :)

06th October 2012

This is absolutely top service. I love it and feel safe with you guess! THANKS!

03rd October 2012

First class helpful support at double quick speed - thank you!

01st October 2012

Very helpful with multiple queries over the last couple of weeks. Excellent response time, explains the problem, and fixes it very quickly.

26th September 2012

Not just met my expectations but exceeded them! Many thanks.

25th September 2012

This email clarified what I was required to do exactly, making it very simple.

25th September 2012

Fantasticly fast reply, on a Sunday. Even with the F1 on!

23rd September 2012

Thanks Dan for a quick reply which solved my problem with a couple of clicks in Plesk :)

21st September 2012

Really clear, helpful, and fast response. Much appreciated!

21st September 2012

Very prompt response, thank you for keeping me updated.

12th September 2012

Incredibly helpful and informative as always. Prompt response, thank you.

12th September 2012

Handled potentially tricky question with very good answer :)

07th September 2012

As per usual, Layershift support are spot-on, very quick to respond and very helpful. Thanks!

04th September 2012

Amazing! Love the proactive protection. Good to know you guys have got our back!

31st August 2012

I love the fast response - thanks!

17th August 2012

Super quick and solid support. Very much appreciated!

14th August 2012

Very efficient and helpful service. Thank you!

13th August 2012

Already so much happier with Layershift support than any other company I've worked with.

12th August 2012

Thank you for helping on a Saturday evening!

05th August 2012

Thank you - all staff have been very helpful throughout purchase and setup of our new VPS.

04th August 2012

Very helpful and amended my sites domain records for me. Thank you!

21st July 2012

Helpful, quick response - and exactly what we wanted to hear. Thanks!

17th July 2012

Excellent - the help I needed was provided in a concise manner and without lengthy delays.

12th July 2012

Thanks very helpful and setting this up correctly.

12th July 2012

Perfect as always - you guys maintain the excellent standard I'm used to.

11th July 2012

As ever, fixed issue almost immediately and answered my queries. Thanks!

06th July 2012

Absolutely superb - first class.

03rd July 2012

Answered all of my questions and more, very friendly and clear on her advice. As always, great service from Layershift!

29th June 2012

As usual, support is prompt, efficient and resolves my problems

28th June 2012

Fast, efficient, effective - 10/10 as usual - thanks.

27th June 2012

Quick response, very helpful and fixed the problem straight away.

24th June 2012

The reply was very useful and so is every reply I ever get from support. Thanks!

22nd June 2012

Superb, rapid response and problem sorted immediately. Also, helpful advice given. As always, superb technical support!

18th June 2012

Excellently helpful as always

13th June 2012

Brilliant and informative response as usual. 10/10, would read again.

12th June 2012

Top notch support, as usual. Very prompt, work completed without any problems.

11th June 2012

Excellent response, clear and precise and went and fixed the issue without being asked, brilliant.

08th June 2012

As always service was swift and concise, excellent.

31st May 2012

Very quick and efficient, great service as always!

30th May 2012

I am always pleasantly surprised by the speed and level of service of your guys. Wish all customer service could be like this.

26th May 2012

Quick & helpful as always.

25th May 2012

Helpful as always, thanks.

23rd May 2012

Outstanding, answered my question without even asking!

19th May 2012

As always your customer service is impeccable.

18th May 2012

Excellent pre-sales support so far. Have been very valuable and once I switch I will definitely come to Layershift!

18th May 2012

Excellent & informative replies to multiple queries.

17th May 2012

Really quick response, again! You guys are great.

17th May 2012

Once again, you provided first class support! Thank you very much.

17th May 2012

I've got to say I think you are all stars and very helpful. Not sure what I would do without you guys!

17th May 2012

Very prompt and helpful. Thanks!

17th May 2012

You guys are the best. Thanks for being there!

16th May 2012

Excellent - solved the problem quickly and efficiently.

15th May 2012

Always ahead of the game.

15th May 2012

We inherited our relationship with Layershift after buying out another company and have been amazed at the level of service we have received. The support provided during what was a very hectic period for us was nothing short of exceptional. Our queries have always been picked up promptly and dealt with diligently. Working with Layershift has been breath of fresh air compared to the many other providers we have worked with previously.

Tim Jarrett
MD - Jarrett & Lam Consulting

I chose Layershift because I offer 24x7 service and need total support 24x7, in the knowledge that I am only as good as the support that I receive. I just wanted to thank you for the support that I have received to date, and I want to acknowledge the professional support and assistance that I have received recently.

A brilliant experience and confirmation of why I have chosen your good selves to host my services.

Nigel Billam - Webjoy

I've used many different hosting companies, but none compare to Layershift. Great product, great price and as a managed service it takes all the hassle out of hosting.

The technical support guys have been amazing, I've never experienced service like this and I rely on these guys to make my business run smoothly. First class all round, and I look forward to many years of doing business with them.

Lenny Warren
Owner - Warren Media

Apart from the usual teething problems, it's all gone really well and we would like to say a big thank you to you and the tech support guys who are brilliant.

The servers seem to be much faster and it's very re-assuring to know you're on hand to help.

Alison Fraser - Your Name Here Ltd

Victor and the rest of the team always provide the best service whenever I put in a support request. Fast, efficient, and done properly.

Layershift offer by far the best support of any hosts I have used, which is why I always recommend them to clients. Thanks guys.

Dave Ashman
Web Developer - iamdash

Quite brilliant - thank you so much for simplifying a process that looked complex and in fact was very easy. Thank you for pointing me in the right direction - not sure what I would do without your support.

Your support and service is the tops!

Yee Liu Williams
Founder - in-syte

I have been a Layershift customer for over 6 years. During this time they've never let me down and I have come to learn that their fine staff are pretty darn smart. It's refreshing to communicate with a tech support staff that really understands computers.

Computers will always have issues, but in those rare instances their response has been quick and more importantly complete.

Andrew Kaplan
Owner - Walden Pond Design

I have used Layershift for our business hosting since 2008. I find their service reliable, their prices competitive and their support excellent.

I use a number of hosting services for various projects but have found none compare to the quality I receive from Layershift which is the reason I continue to use them day after day for my core business operations.

Dominic Goode
Director - Bludelta

Ioan Nistor is always a helpful chap! As are the team, everyone I have ever interacted with has always been of top level in professionalism and assistance.

I hold this company in high regard due to the exceptional service I always receive!

Paul Dean
Director - Bluewave Design

You know when you are dealing with a well run company, and these people are as good as it gets. Well priced, helpful, highly skilled and really available 24/7/365.

We chose their fully managed service which turned out to be a wise decision. We have made extensive use of their tech support team who have helped us on many occasions where others had drawn a blank.

Julian Deghy
Director - Photograher London