Scaling with zero-downtime Find out more

When we added innovative scalable server hosting to our range in 2003 we were one of the first hosting providers offering this service. We have evolved our processes incrementally in the meantime, taking advantage of many years of experience with this technology to deliver a consistently high quality reliable server - unlike our competitors who are in unfamiliar territory. We provide instant upgrades or downgrades at any time via our control panel for all of our Cloud VPS and Cloud VPS Extreme services, and often in as little as an hour for other services - all with zero-downtime!

Does your hosting provider allow you to upgrade or downgrade your server instantly and with zero-downtime?

Global Service Locations Find out more

We fully understand the need for location-specific or globally hosted services for businesses operating internationally and as such we offer a full range of services from locations in three continents:

• Europe (Manchester, United Kingdom)
• Asia (Singapore)
• North America (New York, USA)

Our experienced technical support and customer service teams work across locations so you benefit from a unified service instead of having different contacts for each service location.

Our expert engineering team provide a wide range of bespoke services to enable you to take full advantage of our global hosting services.

Does your hosting provider offer a full range of services across several continents?

Premium Care as Standard Find out more

We believe in transparent pricing and maximising value for money for your investment in our services, which is why we offer comprehensive Care Pack with all of our services. Each Care Pack includes an extensive feature set such as:

• a thorough Service Level Agreement
• multiple backups per day
• extensive service monitoring
• guaranteed pro-active security updates
• …and much more.

For added reassurance we offer an optional enhanced Care Pack upgrade on each service to meet or exceed even the most demanding business needs.

Does your hosting provider offer an "all inclusive" service without extra charges for business critical features?

Money Back Guarantee

We are fully confident in our service quality and want you to be too! If you are not (at least) 100% satisfied with our services we want to hear from you to put things right! However, we also offer a 14 day money back guarantee across our Cloud VPS and Cloud VPS Extreme plans so you can test-drive our service and ensure it suits your needs; if you decide we're not right for you, the money back guarantee provides a no-hassle refund.

Does your hosting provider stand behind its services and offer a money back guarantee?

See How We Compare

Server Location:

United Kingdom New York Singapore

Layershift

WizzVPS by Layershift

Rackspace

Webfusion

123-reg

Media Temple

Media Temple

GoDaddy

Usonyx

Product

Cloud VPS & Cloud VPS Extreme

WizzVPS

Cloud

VPS or VPS 2.0

Plesk VPS

(ve) & (dv)

(ve) & (dv)

VDS

Linux VPS

Money Back Guarantee

14 days!

-

-

-

7 days

-

-

Cancellation Notice Period

7 days

7 days

Not stated

30 days

30 days (not within first 12 months)

Not stated

Not stated

Before end of billing period

30 days

Managed Support

Full Server Management

Comprehensive

- From £5 per incident

- From $7.50 per incident

- From $7.50 per incident

- From £73 per server + £65 per account per month

- From $87 per server + $100 per account per month

- From $87 per server + $100 per account per month

-

-

(ve) not included (dv) included

(ve) not included (dv) included

-

- Chargable SG$400 per month

Free Managed Migration

From £5 per migration

From $7.50 per migration

From $7.50 per migration

-

-

-

- $150 per site, wordpress only

- $150 per site, wordpress only

-

- SG$150/hour

Rebootless Kernel Security Updates

Within 12, 24 or 72 hours.

Within 72 hours

-

-

-

-

-

Software Security Updates

Critical within 24 hours, non-critical quarterly

-

- Requires managed service level

-

-

(ve) not included, (dv) included

(ve) not included, (dv) included

-

- Requires managed service level

24/7/365 Technical Support

- Business hours only

- Business hours only

Full Service Monitoring

-

-

-

-

- SSH only

- SSH only

-

- Ping only

Managed Backups

Automated Backups

From 4 up to 24 times per day

Daily

Daily or weekly

- Customer performs manually on-demand

-

- Customer performs manually on-demand

- Customer performs manually on-demand

-

Daily

Backup Retention Cycle

7 - 14 days

7 days

2 days or 1 week

-

-

-

-

-

- 3 days only

Many Restore Points

From 28 up to 336!

28

- 2 daily or 1

- 2

-

-

-

-

- 3

Max. Diskspace to Backup

No limit

No limit

80GB

Not stated

-

-

-

-

Not stated

Cost

Free

Free

Chargeable

Free

-

$20 per snapshot

$20 per snapshot

-

Free

Rapid Restore Individual Files, Directories or Databases

(£15 per restore)

($25 per restore)

($25 per restore)

- Only full VPS restore (changes lost)

- Only full VPS restore (changes lost)

-

- Only full VPS restore (changes lost)

- Only full VPS restore (changes lost)

-

- Only full VPS restore (changes lost)

Resources

Instant Online Scalability

Without downtime

Without downtime

- Requires downtime

Not stated

Not stated

- May require IP change

- May require IP change

Max. IP Addresses

64

32

5

1

1

16

16

No limit

Not stated

IP addresses (monthly)

50p per IP

$1 per IP

$1 per IP

50p per IP

$1 per IP

$1 per IP

£2 per IP

$2 per IP

$2 per IP

-

-

$1 per IP

$1 per IP

$5.99 per IP

SG$10 per IP

Software

Plesk Control Panel Included

- Command line only

(ve) not included, (dv) included

(ve) not included, (dv) indluded

- Extra charge

-

PHP/MySQL Software Version Changes

From £5 per incident

From $7.50 per incident

From $7.50 per incident

- Requires managed service level

-

-

-

-

-

- Required managed service level

Global Hosting

Choice of Multiple Server Locations

UK, USA & Asia

UK, USA & Asia

-

-

-

-

-