Maintenance, Security Updates, and Software Upgrades

Some hosting providers help you to apply critical system security updates, but we go much further than the competition.

Layershift pro-actively apply critical security patches to your system around the clock. We use specialist patented technology to apply the most critical security patches to your server without any service disruption at all, and we provide strict guarantees to ensure these are in place quickly - providing you with maximum protection.

We also provide on-demand upgrades for any pre-installed software free of charge at any time, so you can benefit from the latest bug fixes, features, and functionality. Our competitors usually impose additional charges for this, requiring every upgrade decision to go through lengthy cost- benefit analysis processes and delaying deployment.

Pro-Active Monitoring

Layershift pro-actively monitor your system around the clock as an integral part of our fully managed service. We pro-actively monitor system health and performance - with rapid incident response and resolution at any time day or night.

Most providers will quickly "pass the buck" as soon as any troubleshooting permits. However, because we provide a fully managed service we do things differently; our responsibility goes much further and therefore we troubleshoot within the server itself as well (not just to the switch port!).

Even if our troubleshooting leads us to your application code, our experienced team provide detailed diagnosis results and recommendations to help get the problem resolved.

Backups

Most hosting providers exclude server backup from their solutions. This is a huge problem considering the business critical nature of your website portfolio, and the damage downtime or defacement has on your brand.

Layershift include an advanced fully managed backup system as standard, with fully automated scheduling, and 56 complete backup snapshots for rapid restoration at any time. By taking backups more frequently potential data loss is reduced, because the window since last backup is significantly shortened.

Our backup system can restore your data ten times quicker than a legacy tape based backup solution; consider the difference this makes reducing typical recovery time measured in hours to minutes, getting you back to full speed as quickly as possible!

Robust SLA

Because most providers give you a self-managed server, their SLA can only cover limited aspects of your service - that's if they even provide an SLA at all of course.

However, even other "managed" service providers still give you worthless SLAs. For example, it's common to completely exclude external Internet connectivity from an SLA! How useful is your web server without an Internet connection?

Although most providers talk up their support team in pre-sales, few are confident enough to SLA their technical support response - even though support responsiveness is essential to your uptime.

We provide a robust SLA with every server, and you can even upgrade the SLA for appropriate mission critical servers. We guarantee all network connectivity (internal and external facing), hardware/platform fault resolution, and technical support response times.