Covid-19 notice: To ensure the health and wellbeing of our team, Layershift are currently operating with 100% home based staff. Remote working was already part of our culture prior the pandemic, so there is no change or disruption to our services. We will continue to support you and your business 24/7, as usual.

24/7 Support My Layershift

We take exquisite care of every server

Care Packs define the suite of server management and support features provided for each Layershift server.

We're confident our Essential package easily beats our competitors' server management attempts, but we can go even further for those who need it!


See our plans

We're here to support your business every day of the year

Essential

Free with Cloud VPS standard
  • 24x7 support and server management
  • Security patching
  • Managed service configuration files
  • Quarterly tuning and optimisation
  • 99.95% network SLA
  • 6 hour backups (7 day history)

Free

Enhanced

Includes Essential plus
  • Priority support
  • In-depth troubleshooting
  • 99.99% network SLA
  • Faster platform fault repair guarantee
  • Longer backup retention (14 days)
  • Comprehensive monitoring

10

15

15

Included free on Extreme

Enterprise

Includes Enhanced plus
  • Technical Account Manager
  • Annual solution architecture review
  • 99.999% network SLA
  • Mission critical platform fault repair guarantee
  • Bespoke backup options
  • Bespoke monitoring

50

75

75

View all Cloud VPS plans

Jelastic

Included with Jelastic
  • 24x7 Priority based support
  • User-defined service configuration files
  • Guaranteed platform repair time
  • 6 hour backups (14 day history)
  • Industry-leading SLA
  • Platform health & resource monitoring

Free

Get Jelastic