Do you offer a free trial?

Yes, we offer a free 14-day trial to allow you to experience our innovative Enscale PaaS.

Just enter your email address above to get started (no credit card required!)

What are the trial restrictions?

During your free trial, you can create the following:

• Up to 4 environments
• Up to 2 load balanced or HA web / application servers (e.g. Apache, Tomcat, GlassFish) per environment
• Maximum cloudlet scaling limit is capped at 8GB RAM & 25.6GHz CPU (64 cloudlets) per server

Public IP addresses, custom SSL, Docker, and our Elastic VPS feature are only available on paid accounts.

What is an Enscale environment?

Enscale groups your servers into environments. This is just a collection of servers all devoted to serving the same application(s) or website(s); Enscale automatically configures links between these servers on your behalf (for example, if you have a load balancer, it's automatically configured to send traffic to the web servers within the same environment).

Each server within your Enscale environment is dedicated 100% to you - you don't share with any other customer - meaning that you always enjoy maximum performance, flexibility, and security.

Can you help me to migrate my application to Enscale?

Our expert migration team can migrate any number of websites or web applications to your new Enscale PaaS account!

Simply contact our support team after signing up for our Enscale PaaS and they'll help you get started!

Can I host multiple domains?

Enscale is intended for large single domain hosting inside each environment, however it is possible to host multiple domains by creating multiple separate environments, or inside a single environment by configuring virtual hosts in your web server configuration. Our friendly support team can help you to set this up.

If you are planning to host a large number of small domains on a single environment we recommend our Cloud VPS range as a more appropriate solution, which is designed to efficiently support multiple-domains on one server.

Does Enscale offer email hosting?

We recommend that you integrate your scripts with a specialist transactional email provider for best deliverability and operability (mail related debugging). Whilst we can't recommend a specific third party service, existing customers are using services provided by the likes of Mailjet, Mailgun, and Sendgrid - all of these offer free tiers for low volume use, and if necessary your servers can be configured to use their services as an SMTP relay (no code changes required to your scripts).

If you still wish to send emails directly from your server (not recommended), sendmail is installed and available to use on all application server nodes (disabled on trial accounts for abuse reasons). You should also add a public IP (not available on trial accounts) to your node(s).

Inbound email functionality (i.e. mailboxes) is currently outside of the scope of our Enscale PaaS. You can point your MX records to an external email service such as Google Apps, Outlook.com

If you're looking for a fully integrated service with Web, Database, Email and DNS you may want to consider our Cloud VPS range as an alternative.

What resources do I pay for with Enscale?

All Enscale costs are based on usage not allocation - meaning you pay for resources consumed, and not for requesting that resources are made available to you (how it works elsewhere).

There are only 4 resources you have to pay for on our Enscale PaaS:

• Cloudlets
• Disk space (first 10GB is free!)
• Traffic (first 2GB/hour - approx. 1.4TB/month - is free!)
• Public IP addresses

What is a cloudlet?

A cloudlet is a composite billing unit comprised of 128MB RAM and 400 MHz CPU. Each Enscale server has multiple cloudlets assigned to it, e.g. 8 cloudlets would give you 1GB RAM and 3.2GHz CPU power.

The number of cloudlets assigned to your servers at any one time varies based on the resource demands of your application.

How do I know my cloudlet usage?

You can view real-time cloudlet consumption in the dashboard alongside your environment, and each individual server within it.

The dashboard also shows real-time graphs of CPU, RAM, network, and disk space consumption for each server within your Enscale environments.

You'll be surprised how little resources you actually use to run your application.

How much does a cloudlet cost?

Our cloudlet pricing includes an automatic volume discount. When configuring your environment, you have the opportunity to set 2 separate cloudlet limits for each server:

1. Reserved Cloudlets

You commit to pay for these cloudlets (unless your environment is stopped) irrespective of your actual usage. Reserved Cloudlets have bigger discounts:

2. Dynamic Cloudlets

These cloudlets are automatically added and removed from your servers in real-time based on your resource demands, up to your maximum scaling limit.

You only pay for Dynamic Cloudlets based on your real usage.

* 30 day (720 hour) month

How many cloudlets do I need?

That's exactly the point - you can't know this in advance. That's why buying resource allocations is a bad idea, and why it's much better to pay for your actual resource usage instead - by using our Enscale PaaS (so you don't need to predict the future!).

The best way to see how much resources your application actually needs is to try it on our platform. You can do it right now using our free 14 day trial.

How do I control my budget?

You can set a maximum scaling limit for each server in your environment. This limits the maximum amount of resources your application can use (but it may run slowly or crash if there's not enough - just like any other server), and hence also limits your costs.

How much does disk space cost?

We include 10GB disk space free per environment. Additional disk space costs just 5p/month per GB.

How much does external / internet traffic cost?

We include 2GB internet traffic free every hour (around 1.4TB per month). Additional traffic costs just 5-10p/month per GB, depending on volume.

How much does internal traffic cost?

All internal data transfer between servers in our Enscale PaaS is free of charge when using your private IP addresses.

How much are public IP addresses?

£2/month per IP (you can optionally add 1 public IP per server - you usually only need 1 public IP per environment; e.g. on your load balancer or web server).

Can I deploy applications using git or svn?

Yes! Enscale has full integration with git and svn, including support for git submodules and automated deployment (you can define the deployment schedule).

Can I upload and deploy applications via the dashboard?

Yes! You can upload applications manually via the deployment manager in your Enscale Dashboard. These files can be in zip, war or ear format and can be deployed to any new and existing environments you have.

Can I manage my servers using FTP / FTP-SSL (FTPS)?

Yes, you can connect to Enscale using FTP / FTP-SSL (FTPS), but this feature is only available on paid accounts with the public IP feature enabled.

Can I access the servers via SSH?

Yes! Learn how.

The Enscale dashboard also provides you with full access to edit major service configuration files (e.g. server.xml, php.ini, my.cnf, httpd.conf) right from your browser.

Which control panel do you offer?

Enscale includes a highly innovative control panel which allows you to create an environment, and deploy your own multiple server infrastructure in just a few clicks. There's no control panel with the same features already out there, so this is bespoke.

Which Java application servers and JDK versions do you support?

We support Java (Tomcat, Jetty) and JavaEE (TomEE, Glassfish, WildFly) with JDK 6, JDK 7, and JDK 8.

Which PHP application servers and versions do you support?

We support Apache (mod_php) and Nginx (PHP-FPM) with PHP versions 5.3, 5.4, 5.5, 5.6, and PHP 7

What database servers do you support?

We support both SQL (MySQL, MariaDB, PostgreSQL) and NoSQL (MongoDB, CouchDB, Cassandra, Redis) database servers. We also support graph databases such as Neo4j, and OrientDB.

Do you support load-balancing?

Yes, you can enable and deploy a fully configurable Nginx load-balancer easily via the dashboard in just two clicks!

Do you support caching?

Yes, we support both Memcached (application cache and session replication), and the Nginx load-balancer can be enabled as a reverse proxy server with caching capabilities.

Can I run scheduled tasks?

Yes, we have full support for cron. You can easily edit your crontab using the Enscale Dashboard, or via SSH.

Can I edit the server configuration files?

You have full access to edit configuration files for all of your application servers. Our support team will be glad to advise you if you need any assistance with tuning these files.

What if I want to use software not supported by Enscale?

You can add an Elastic VPS to your Enscale environment (paid accounts only). This provides a plain, CentOS Enterprise Linux server with full root SSH access for you to install and run any software you need. Elastic VPS resource usage is charged in exactly the same way (cloudlets) as the other Enscale PaaS servers.

Please note that the Elastic VPS is a completely self-managed server and it is your responsibility to maintain and secure the server.

The concept behind the Enscale PaaS is to free you from the headaches of server administration, so if there is a critical feature or function missing we would love to hear from you so we can consider adding this functionality to Enscale in the future.

Can I use SSL certificates with Enscale?

Yes, you can install your own SSL certificate on Enscale. We recommend buying an SSL certificate from Layershift for Enscale as we can install and manage this for you free of charge. Alternatively, you can buy an SSL certificate from your preferred vendor and install this yourself via our Enscale dashboard.

You will need to enable a public IP address on your load-balancer or web/application server to use an SSL certificate.

Can I share access to my environment with my developer?

Yes! You can share selected environments with your colleagues or a third-party developer, and optionally give them permission to create new environments on your account.

Is the platform fully managed?

Yes, we fully manage your Enscale infrastructure in accordance with our competitor-busting SLA. We give you direct access to configuration files for your application servers (e.g. php.ini, my.cnf, etc.), so you can customise your configuration at any time whilst we manage the platform behind the scenes to ensure maximum platform reliability.

Our support team are available 24x7x365 to assist you if you need any advice tuning your configuration files.

Do you backup my data?

Backups are included free of charge and without storage limits. We take backups 4 times per day and keep a copy of your backups for 14 days giving you 56 individual restore points.

All backups are stored on our secure private backup network which is completely isolated from customers' services. Our backup system provides regular system snapshots using a highly sophisticated incremental backup mechanism. This minimises the amount of load placed on your system during the backup process such that there is no noticeable impact to server performance.

Restores are available free of charge 24x7x365 via our support team who will manage the process for you to ensure the fastest and most successful recovery.

How is Enscale billed?

By default all Enscale PaaS accounts are prepaid, so you avoid the risk of any surprise bills. Simply purchase account credits in £10 blocks or more. Usage charges are debited from your account balance on an hourly basis (in arrears).

What payment options do you provide / accept?

We accept all major international debit and credit cards including Visa, Mastercard, American Express and JCB. Additionally, we accept payments via PayPal (verified accounts only) and via bank transfer (payment of £100+).

You can optionally configure Enscale to automatically refill your account balance using your credit card or PayPal payment agreement whenever your balance drops below a configurable threshold.

Is there a minimum contract period?

We have no minimum contract period. We are confident you will be completely satisfied with us, so we have no lock-in of any kind! Your prepaid account credit can be used for Enscale services without any obligation to make any further payment.

Do you offer domain registration services?

Yes, we support registration / transfer of all major domain extensions. Full information is available on the domain names page of our website.

Do you sell SSL certificates and Trust Logos?

Yes, we offer a wide range of SSL certificates and can offer bundled or separate Trust Logos through our partnerships with GeoTrust, Comodo and Symantec. For more information please see this page.

How long have you been in the industry?

We have been providing high-quality managed hosting services since 2001 through globally reaching services in the UK, USA and Singapore.

Our team of virtualisation and hosting industry professionals have a strong focus on end-to-end excellence in all aspects of the company, from infrastructure through to our renowned technical support service and customer experience, delivering exceptionally high customer satisfaction.

How satisfied are your customers?

We invite all customers to rate every response from our technical support, billing and SSL certificate teams; our average rating for 2012 was 97.3%, 2013 it was 97.4%, and 2014 was 97.3% - our customers consistently love us! For transparency, we publish our independently-verified, real-time support rating on our testimonials page with a selection of customer testimonials.

Where are your offices?

Our Global Headquarters are located in Manchester, UK. Our datacentres are located in Europe (Manchester, UK), North America (Arizona and Chicago, USA) and Asia (Singapore) and we have a Technology Centre in CEE (Cluj-Napoca, Romania). Our friendly staff are available to help you around the clock!

Where is Enscale hosted?

The Enscale PaaS offers you the choice of 4 datacentre regions:

• Manchester, UK
• Arizona, USA
• Chicago, USA
• Singapore

Please let us know where you'd like to see our service next!